Frequently Asked Questions

Our Answers:

My business is already doing fine. Why would I need the help of a Personal Assistant?

Your business may well be doing fine, but could things be optimised further? Are you using your time in the most effective and productive manner? Are you spending most of your time on the most important income-producing activities in your business, or are you spending time on tasks that could easily be outsourced? What would happen in your business if you had less interruptions to your day?

Outsourcing tasks that could be done by a less qualified person than yourself, such as taking calls, setting and confirming appointments and other secretarial support, or work that could be done better by an expert (such as bookkeeping) allows you to focus your energies on work that is most productive for you to do, including growing your business. Your resultant boost in income should prove the worth of your personal assistant.

What is a Virtual PA? What is a Virtual Receptionist?

A Virtual PA/Receptionist does all the things an onsite PA would do, except they are not actually in your office. They can do everything from taking calls, arranging and confirming appointments, diary, email, travel management, sourcing corporate gifts, preparing for and arranging meetings, copy typing, client management, composing business letters and mail merge documents. The list of possible tasks they can perform is almost endless.

A Virtual PA will help you to organise your day so you achieve more than you ever thought possible.

How does your service work?

We talk with you to define what tasks you require to be completed. We then put in place procedures to ensure that those services are provided to your clients seamlessly and professionally. We maintain your electronic diary for you and work with you just like an onsite PA, except that most of our communications will be by phone or email.

How do I know you will make my life easier?

Because of our experience in helping many different types of clients, we have developed best practice systems, that will, when tailored to your circumstances, significantly improve your business. One of the hidden benefits of our service is the benefit you gain from all our experience, without paying for a full time PA. Our in depth understanding of the increased productivity and time management systems we can apply to your business means that you will notice an improvement straight away.

I hear businesses are transformed using your processes, can you describe what happens?

Once the initial settlement period has passed and we both have a better understanding of how best to work with one another, you are likely to find you have more time available to do the things that matter. You wll suddenly discover that you are more organised and getting more done. You will be able to work on strategy and planning, bring in new customers and significantly grow your business.

Can I afford your service?

Our service offering is highly flexible and can be tailored to all budgets and requirements. As your business requirements change, you can add or delete services accordingly.

My business is not located in North Ryde. Does that matter?

As almost all our communications are by telephone or email, your location does not matter. We have helped businesses based in NSW, interstate and overseas. We complete urgent projects with ease and meet any tight time lines required, no matter where you are.

How do I know you will make a difference?

Because you are free to use our services only as needed, it is in our interests to ensure that your experience with us is a positive one. We work hard to achieve the very best results for all our clients. You can read our many testimonials from happy businesses owners who have worked with us, streamlined their business support processes and reaped the benefits.

Is there a catch?

There is NO catch! The biggest mistake most business owners make is to not optimise their time in order to focus on important income generating activities. Our service provides a totally flexible, cost effective solution, where you have total control. We help you to achieve more without the cost and worry of extra staff.

To find out more how we could work with your business today, ring 1300 660 895

"I have no hesitation in recommending PA on the Way as they have always been efficient, courteous, competent and reliable. Their fees are very reasonable."

Ross Forsyth
Sole Practitioner – Sydney

“Sarah and her team performed beyond expectation and outside the ‘box’.” 

Terry Winning
Director, Winning Traffic Solutions